Fred's Appliance Spokane Valley Clearance Center - Spokane Valley, Washington

Diana Carveth

I was instantly greeted by Dave when I walked in looking for a refrigerator. He was very helpful and even measured refrigerators I was interested in. I purchased one that I was sure would fit perfectly. Got it home and realized the wall was off about 3/4 of an inch in the middle and it wouldn't fit. We discussed options of moving cabinets than decided the fridge would just have to stay in the dining room. I decided to call Dave to see by chance if I could return for a smaller one and tge reason. He didn't even hesitate with his answer of yes. I was so relieved. He helped pick out another one and figured out all the paperwork to get it switched. Super pleasant the entire time. Fred's is lucky to have him. We own rentals and now I will be doing all my appliance shopping at Fred's!

Meagan Janis

Paid about $10,000 for a really nice set. Immediately had problems with the freezer not closing all the way and the ice maker never worked. They have been out multiple times to fix the issues. Always takes so long and they all say something different is wrong. One guy told us we had to replace our own water line because it was leaking and he could tell that was the problem because our wall had water damage. He caused the leak and didn't want to be responsible for it. I literally tightened the line after he left that he had put on and there was absolutely no water damage. Fast forward 1 entire year. Ice still doesn't work. They ordered parts that took months that the 1st repair man was supposed to have ordered and misplaced, but didn't tell us they arrived 2 months ago. We call every day to be told the scheduling manager is busy and will call us right back. Never does. We are going to physically go to the store to find someone to talk to. Also purchased a dryer that Immediately started banging to be told...oh ya we take everything apart when it gets to the store to make sure it's working properly but they usually don't get put back together correctly. Seriously? He fixed it but now it squeals.

Mike Monroe

Went shopping three different places. Bought a freezer off Facebook marketplace, which we had to resell because it smelled like smoke (and no amount of vinegar and baking soda could fix it).

My friend from Victory Media insisted we go to Fred’s. Walked in. Met Mike, the GM. Awesome guy. Answered fifty questions without hesitation (previous experience left me paranoid). Got a huge freezer, great price, delivery included.

Thanks, everyone. We will be coming back.

George Burchak

Fantastic customer support regarding a refrigerator warranty issue. Josh H. Provided us with a loaner when the mfgr stated it may take several weeks to get replacement part and repair. Amazing support given situation

Kayla Gardner

In store, Larry was very helpful! He answered every question we had, as we were choosing a fridge. We made our selection and the turn around for delivery was super quick, especially with the holiday landing mid week.

The delivery team was on time and great to work with! Shout out to Tim, Ryan, and Dan, they were truly the MVP's when it comes down to it! I couldn't have asked for a better experience! They made for a great team and will definitely be recommending in the future!

Adam Jacobs

Buyers beware! Fred’s Appliance sells cheaper products for a reason—they’re often lemons. We purchased two GE stackable washer and dryer units based on their sales associate’s recommendation. One unit never worked, and the other failed after just one month.

They sold us a 5-year warranty, which is misleading. The first year, Fred’s does nothing, so it’s essentially a 4-year warranty that starts in the second year. If something goes wrong, you have to deal with the manufacturer—in this case, GE. GE requires three service visits before considering a replacement. Why would anyone want to keep a brand-new unit that needs constant repairs?

We requested a swap or a refund, but Fred’s claimed their warranty doesn’t cover that. Despite hours of phone calls, their customer service agreed the policy is flawed but said it’s out of their hands. GE also claimed the warranty doesn’t exist for our units, pushing the responsibility back to Fred’s.

In summary, neither Fred’s nor GE took responsibility, leaving our family—including two toddlers and a 90-year-old grandmother—without a working washer and dryer for over three weeks. We’ve had to spend our time at laundromats. Avoid Fred’s and stick with Home Depot or Lowe’s for your appliances.

Maggie Beye

Donovan was a pleasure to work with! I need a fridge quickly when one went out in my rental. Donovan searched to find the right one in our price range, communicated very well and definitely won our business! Thank you!

Holly Morganstean

We purchased a refrigerator here from Rob who was great to work with. Our refrigerator was delivered and the freezer wasn't cooling properly. I was in a panic and very stressed about it because we have family coming into town in a few days staying with us so I needed a working refrigerator. Rob helped me connect with the manager Mike, who was also awesome! Mike arranged for a new refrigerator to be delivered and as of yesterday I have a working refrigerator! I have heard many people say they had poor customer service once they received their appliance so that added to my worries. However these guys were awesome and I would strongly recommend them! We have purchased many appliances over the years from Fred's and have had positive experiences every time. In addition, both times the delivery guys were awesome!