SEPHORA at Kohl's Levittown - Levittown, New York

Janese Giamundo

This is the first Sephora I have ever visited with the worst customer service. Every Sephora I have ever visited has always had the most helpful and knowledgeable employees. I honestly do not know what is going on at this Levittown location. I went in today to purchase several items and asked the young salesgirl at the register if she could help me. She smugly asked me what she could help me with. I asked her for help at the Ilia makeup section and she agreed to meet me there once her co-worker returned to man the register. Well, I waited and waited and when I went to look for her, she did not seem to be in any rush as she was too preoccupied with her phone. I stood by the register and didn’t not even get a glance in my direction. I was ready to spend a decent amount of money but will never shop at this location again. I will also be contacting a Regional Manager.

seher A

I don't think this sephora location deserves any stars. There was a sales associate (didn't catch her name) who was beyond rude. I gave the store abt $160 business. I regret buying anything from here. The girl was very condescending and talked to me like I have no clue abt skincare. In my opinion, all these girls need proper education on skincare before they go on and recommend products to customers/clients. I'm very disappointed in sephora. I do not recommend this location especially if you value your hard earned money.

The Real Tigress

Most pathetic customer service ever . Either you have too much business to care about for a few customers or you just don’t care .. Humiliation at its best for returning an item I paid for. Told me I don’t have a choice . One girl said she found the order , while the other with horrendous makeup and false glittery eyelashes said they don’t see anything. Despite of using my name ; email and phone number and also the cc I used for purchase. even the gift receipt wasn’t enough, that was attached to my original payment receipt but somehow got separated. Gave me such a hard time for a small credit, even though they could see my baby was getting impatient and cranky . No respect nothing , no compassion or courtesy.

Highly disappointed. Never going back . Don’t recommend

fred power

I have always shop at khols and love the store in Levittown I use my credit card so I dont have to keep receipts. Never ever have had a problem with a return I bought tanning drops from Sephora $60 went to return in less then 30 days they gave me such a hard time saying it wasnt coming up on my credit card I called my khols card when in the store they said it was less then 30 day , they saw the purchase. The sales girls said it was not coming up on my card So she went and got the manger of Sephora he said it was not coming up on my card . So I went to the back of the store where you do khols returns The nice women pulled it up right away on my khols card it was less then 30 days . She returned it for me immediately and said she was sorry for the trouble I went through . Sephora had me there over 45 minutes making me make a call to my credit card . Who also said they saw the purchase on my card and under 30 days I will never shop at that Sephora ever again. I feel they where lying about no seeing on my card never thinking I would go to the back of the store and do the return. The sales girl and the elderly male manger should be ashamed at how poorly they treated me .. this was done at the store November 17,2022 at 6 pm in Levittown ny If they want that store to do well get rid of both of them I will shop at Khols but not that Sephora very upset

should be ashamed

Hi Hello

I went there last week with my daughter. There we met Juvaria. She is very helpful and kind. More than willing to help and answer all our questions and even give a sample for my daughter for the spot care. Thanks to her, our experience in Sephora was very pleasant.

Sania

I don't understand why they opened a location here if we always have to go through sephora itself to solve an issue! Horrible customer service and the workers have no idea what they are doing! Extremely disappointed!

ROXY P

Small selection of items, but if you have a sephora gift card they wont accept it because the women who worked at sephora said " Kohls" does not accept sephora gift cards.

Carol LetzO

Customer service is atrocious. Young girls who don’t want to do their jobs shouldn’t work at a makeup store.